- 1.1. Open "ACLEDA mobile" super app
- 1.2. Select any menu, for example "ACCOUNTS" menu
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| 2. Choose "Forgot PIN" or "Reset PIN" |
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- 3.1. Enter your registered ID number and date of birth
- 3.2. Press "OK" button
- If you input incorrect information, the system will temporarily block the use of ACLEDA mobile for 1 minute to 1 day.
- The registered SIM card number is in the phone and use 4G/LTE mobile data from the registered phnone number.
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- 4.1 Verify OTP number sent to your registration phone number
- 4.2 Choose "OK" button
- The system will automatically verify your phone number (for Smart, Cellcard, and Metfone).
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| 5. Scan your face to verify |
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- 6.1. Enter new PIN
- 6.2. Confirm new PIN
- 6.3. Press "OK" button
- The system does not allow you to use old PIN or simple PIN.
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- 7. PIN was reset successful
- Please don't disclose or share your PIN with anyone. ACLEDA Bank staff will never call you asking for PIN/OTP or doing any transactions.
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