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ACLEDA TOANCHET PAY
navigate_nextContact Usnavigate_nextQuestionnaire Customer's Satisfaction
Questionnaire Customer's Satisfaction
Please spend 10 minutes of your time to help us improve our services quality. The results collected are anonymous.
| Please kindly provide your personal information. | |
|---|---|
| Gender |
Male
Female |
| Age |
18 - 29
30 - 50 Over 50 |
| Profession |
Businessman/Woman
Employer/Employee Gov't Officer Teacher Worker/Farmer Household |
| Survey Questionnaire | |
| 1. How would you know about ACLEDA Bank's product/service? (More than 1 Choice)
Traditional Media (TV/Radio/News)
Social Media (Facebook/YouTube/Twitter/Google) Digital (App/Web/Email/Electric Board) Bank's Officers Banking Hall's Promotional TV Experience Users (Friends/Family...) |
|
| 2. How many banks' product/service have you been using? (More than 1 Choice)
Deposit
Credit Funds Transfer Cash Management EBS (Unity/Unity ToanChet) Trade Finance ACLEDA Cards |
|
| 3. Which product do you frequently use?
Deposit
Credit Funds Transfer Cash Management EBS (Unity/Unity ToanChet) Trade Finance ACLEDA Cards |
|
| 4. How often do you typically use the product?
Daily
Once a week Once a month 2-3 time a month Once for 6 months Once a year |
|
| 5. How much do you satisfy or dissatisfy the following statement? | |
| a. Service quality at branch level.
Very Satisfied
Satisfied Neutral Dissatisfied Very Dissatisfied |
|
| b. Responsive we've been made to your concerns.
Very Satisfied
Satisfied Neutral Dissatisfied Very Dissatisfied |
|
| c. Behavior of customer service officer.
Very Satisfied
Satisfied Neutral Dissatisfied Very Dissatisfied |
|
| d. Branch network close to your resident/business.
Very Satisfied
Satisfied Neutral Dissatisfied Very Dissatisfied |
|
| e. Product designed meet your expectation.
Very Satisfied
Satisfied Neutral Dissatisfied Very Dissatisfied |
|
| f. Competitive price.
Very Satisfied
Satisfied Neutral Dissatisfied Very Dissatisfied |
|
| g. Support documents.
Very Satisfied
Satisfied Neutral Dissatisfied Very Dissatisfied |
|
| 6. Following (a) above, please kindly provide the reason if you've selected Dissatisfied or Very Dissatisfied.
Poor service provided
Careless communication No enough information of product/service provided Limitation of staff knowledge |
|
| 7. A. Following (b) above, please kindly provide the reason if you've selected Dissatisfied or Very Dissatisfied.
Solution provided does not meet expectation
No response at all Be late for responding |
|
| 7. B. What would you do if the solution provided does not meet your expectation? (More than 1 Choice)
Inform branch manager about my complaint
Contact Call Centre Contact Complaint Management Centre Fill out a complaint sheet application Keep quiet Quit the Bank |
|
| 8. Following (c) above, please kindly provide the reason if you've selected Dissatisfied or Very Dissatisfied towards customer service's officer behavior.
Impolite and unfriendly manner
Poor moral manner |
|
| 9. How long do you usually complete the transaction at any ACLEDA Bank office? (More than 1 Choice)
Less than 15mn
15-30mm More than 30mn to 1h More than 1h |
|
| 10. How long would you expect to complete the transaction? | |
| - Loan processing and approval | Days |
| - Cash deposit/withdrawal | Minutes |
| - Funds transfer via counter | Minutes |
| - Account opening | Minutes |
| - Card request | Minutes |
| - Other | Minutes |
| 11. When you think of ACLEDA Bank, which point is the first priority?
The quality of service
Nationwide branch network ATM network Multi products Competitive price Good reputation Transparency/trustworthiness The only bank has overseas subsidiaries FinTech upgrading (ACLEDA Unity ToanChet/Internet Banking/E-Commerce/POS/ATM) Online real time system |
|
| 12. Would you recommend ACLEDA Bank product to others?
Yes
No |
|
| 13. Please kindly specify the reason as follows: (More than 1 Choice)
Quality of service
Friendly and helpful officer Good reputation and transparence Convenient Office/ATM/POS nationwide Competitive price Multi products choice |
|
| 14. Beside the existing products, would you kindly recommend ACLEDA Bank to develop the other product to meet your needs? (Please describe)
|
|
| 15. Would you kindly give comment and suggestion for the improvement to meet your expectation?
|
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